If your are following normal maintenance procedures & are using Soft Soak®, Baqua Spa® or another biguanide according to the prescribed instructions, you should have a great experience with the product & the spa.  However, there are a few things that we have found in selling & using Soft Soak® that we want to pass on to you.

1. Always start with a freshly filled spa.  Don't try to "convert" your spa from chlorine or bromine to Soft Soak, it's much simpler to start with fresh water.

2. When converting or changing the water, always use Spa System Flush or Swirl Away to clean out the accumulated build up in the plumbing lines.  Do this at least 2 times per year.

3. Follow the label instructions.

4. Do not skip using the Soft Soak® Spa Conditioner.  You will end up with a gooey waterline.

5. Maintain the Sanitizer level at no more than 30 ppm.  We have found that trying to keep the Sanitizer at 50 ppm will result in "gummy" feeling water, a gooey waterline & sometimes a pungent odor.

6. Maintain good water balance - pH, total alkalinity, calcium hardness.

7. Keep the Calcium Hardness at about 200 ppm to lessen the foam.

8. If anything, your pH will tend toward the high side (7.9 - 8.2), check it regularly (weekly) & maintain between 7.4 -7.6.

9. Make sure that the filter cartridge is regularly cleaned with Soft Soak® Filter Cleaner.  Using other cleaners that are not specifically formulated to break up the stuff that Soft Soak® picks up in the course of doing its job, will not thoroughly clean the filter.

10. Regularly (whenever you use the spa) wipe off the waterline with a SpaGuard® Spa Mitt or soft cloth.

11. You will most likely find that you seldom (maybe once per month) have to add Soft Soak® Sanitizer.  That is normal.  Soft Soak® Shock is the product used most often.

12. Always use the Soft Soak® Stain & Scale.  Due to the higher pH often found in Spas using Soft Soak®, Baqua Spa® or other biguanides, there is a greater tendency for scale to form on the heating element causing a higher operating cost over time.

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If you still need help, here's how to reach us:

Telephone (during store hours): Stratford  203-377-0100
                                             
FAX: (24 hrs) 203-375-7787
Email: techhelp@parpool-spa.com

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